Course curriculum

  • 1

    Section 1: Introduction to using AI for business operations

    • 1.1 Welcome to this unit

    • 1.2 Introducing AI for business operations

    • 1.3 What this unit will cover

    • 1.4 What you’ll learn

    • 1.5 A note on completing this unit

    • 1.6 Section 1 quiz
  • 2

    Section 2: Understanding business operations

    • 2.1 Welcome to section 2

    • 2.2 Productivity and AI

    • 2.3 Talent acquisition and AI

    • 2.4 Employee retention and performance management

    • 2.5 AI for financial operations

    • 2.6 Contractors, agencies and AI

    • 2.7 Sales and AI

    • 2.8 Procurement and AI

    • 2.9 RPA and other automation

    • 2.10 Section 2 Quiz
  • 3

    Section 3: Reviewing operational performance

    • 3.1 Welcome to section 3

    • 3.2 Considering goals and objectives

    • 3.3 Gathering and assessing data

    • 3.4 Seeking stakeholder input

    • 3.5 Determining strengths and weaknesses

    • 3.6 Establishing opportunities

    • 3.7 Operational analysis report template

    • 3.8 Section 3 Quiz
  • 4

    Section 4: Planning for AI enhancements

    • 4.1 Welcome to section 4

    • 4.2 Planning and implementing AI-based enhancements

    • 4.3 Investigating AI technologies

    • 4.4 Examples: AI technologies

    • 4.5 Documenting a research report

    • 4.6 AI technologies research report template

    • 4.7 Preparing an AI enhancements plan

    • 4.8 AI enhancements plan template

    • 4.9 Sharing your AI enhancement plan

    • 4.10 Section 4 Quiz
  • 5

    Section 5: Implementing AI-based enhancements

    • 5.1 Welcome to section 5

    • 5.2 Preparing an action plan

    • 5.3 Action plan template

    • 5.4 Explaining your action plan

    • 5.5 Implementing AI enhancements

    • 5.6 Reviewing performance

    • 5.7 Section 5 Quiz
  • 6

    Section 6: AI for business operations summary

    • 6.1 Welcome to section 6

    • 6.2 Key takeaways

    • 6.3 The future of business operations and AI

    • 6.4 How to keep your knowledge up to date

    • 6.5 Congratulations and what’s next
  • 7

    Section 7: Bonus resouces

    • 7.1 Bonus section introduction

    • 7.2 Preparing Small and Medium Businesses for AI Success.pdf

    • 7.3 Why AI? An Introduction to Artificial Intelligence for Businesses

    • 7.4 Can GenAI Empower Employees to Do More on Their Own?

    • 7.5 AI for HR

    • 7.6 Guide to Using AI to Build a Connected Workplace

    • 7.7 AI Simplified - AI Guide for Small Businesses

    • 7.8 The AI Playbook for Smaller HR Teams

    • 7.9 The No-Code Automation Playbook

    • 7.10 Transforming Your Business Through Artificial Intelligence

    • 7.11 Australia’s Artificial Intelligence Ecosystem

    • 7.12 Australia's AI Ecosystem Momentum Report